Returns & Exchanges
At Origami Customs, we want you to feel confident and comfortable in your handmade garments. Due to the intimate nature of our products, we offer a flexible exchange policy for sizing issues while maintaining the highest hygiene standards.
Review Eligibility
Ensure your item is unworn, unwashed, and in its original packaging with all tags attached within 30 days of delivery.
Submit a Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Package Your Item
Securely pack your items and clearly mark the Return Authorization number on the outside of the package to avoid processing delays.
Ship and Track
Send your package using a tracked shipping method and email us the tracking number so we can monitor your return's progress.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing